We want Amonamere customers to receive the products they ordered in good condition. This policy explains how return and refund requests are handled.
Return requests are reviewed based on the condition of the product, the reason for the request and the type of item purchased. To protect product quality and customer safety, opened, used, unsealed or tampered dietary supplements may not be eligible for return unless the product arrived damaged, defective or incorrect.
If your order arrives damaged, defective or different from what you ordered, contact us promptly through the Contact Us page. After reviewing the order details, we may offer a replacement, refund or other appropriate resolution.
Approved refunds are issued to the original payment method where possible. The time required for the refund to appear depends on the payment provider or financial institution and may be outside Amonamere's control.
Where an exchange is appropriate, we may arrange a replacement after the original request has been reviewed. Availability of replacement products may vary.
Return-shipping responsibility depends on the reason for the return. Where Amonamere supplied an incorrect, damaged or defective item, we may provide return instructions or another appropriate resolution. For other approved returns, shipping costs may be the customer's responsibility.
If you wish to cancel an order, contact us as soon as possible. Orders that have already entered fulfillment or have shipped may no longer be eligible for cancellation and may instead be handled under the return process described above.
If you have questions about this policy, please contact Amonamere through our Contact Us page.